Buying a new home is an exciting journey, and we’re here as a listening ear and a helping hand every step of the way. From answering your first questions to offering guidance long after you’ve moved in, our dedicated team is always ready to support you.
To make things easier, we’ve answered some of the most common questions our clients ask us below.
Reserving your new home is simple. Once you’ve chosen the property that’s right for you, our sales team will guide you through the reservation process. A small reservation fee secures your chosen plot while contracts are prepared.
Timelines can vary depending on whether your home is already complete or still under construction. On average, the process takes between XX and XX weeks from reservation to completion if the property itself is already built when reserved. Our team will keep you updated at every stage so you know exactly what to expect.
You’ll be assigned a dedicated point of contact from our Client Care team. They’ll be on hand to answer your questions, provide updates on progress and ensure you always feel supported throughout the journey.
On completion day, our expert team will walk you through your new home, demonstrate how everything works and provide you with all the documents and manuals you’ll need. We’ll make sure you feel confident and comfortable before handing over the keys.
All Virtu homes are protected by a 10-year new-build warranty. This typically covers fixtures, fittings and workmanship for the first two years, followed by structural cover for years three to ten. It’s designed to give you lasting reassurance and peace of mind.
If you experience any issues after moving in, simply contact our dedicated aftercare team. They’ll review your query quickly and arrange for the right specialist to resolve it, ensuring your home continues to meet the high standards we promise.
We’re proud of the homes we’ve built and the thriving, connected communities we’ve helped shape through our dedication, vision, and commitment to quality.